Web Help Desk Pro 12.0.1

Description

Title:Web Help Desk Pro
Version:12.0.1
Developer:Macsdesign Studio Llc
Category:Business
Sub category:Applications
Downloads:7022

Rate 91% (Votes 2872)
  • .pkg
  • jdti8_Web_Help_Desk_Pro_12.0.1.pkg
  • 274125 KB
  • MD5
  • 9929b45d6a318256d0455d65c67eb801
  • .zip
  • pouwa-Web-Help-Desk-Pro-12.0.1.app.zip
  • 219300 KB
  • MD5
  • 5136dc510010395a95f343d5fb30bf03
  • .dmg
  • bqjym.Web.Help.Desk.Pro.12.0.1.dmg
  • 246712.5 KB
  • MD5
  • e7123b953a876e0cc6dd7c86fffed1be

Comments (9)

Description

  • Web Help Desk Pro offers an industry leading web-based help desk software that empowers IT help-desk technicians with iPhone web-app access, email-to-ticket conversion, trouble-ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution, including Apple Remote Desktop and Microsoft SCCM/SMS. Help Desk Software Features: - Mac OS X Help Desk Software Solution - Web-based Client UI - Zero Footprint - iPhone web-app accessibility - Customer Service Web Portal - Incident & Problem Management - Email-to-Ticket Conversion - LDAP / Active Directory Synchronization - Knowledge-base Management - Two-Way E-Mail Correspondence - Asset Management & Discovery Integration - Customer Satisfaction Surveys - Track Billable Time & Materials - Service Level Agreement (SLA) Alerts - Performance Reporting Help Desk Software Integrations: - iPhone Web-app & Webkit browser support - LDAP (Lightweight Directory) - Microsoft Active Directory - Email-to-Ticket Conversion - SMTP, IMAP, POP3, Exchange Web Service API (EWS) - VNC URL Protocol Tool - Apple Remote Desktop - Microsoft SCCM & SMS - LANrev - Casper Recon - Any major Asset Discovery Tool

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